Drive Engagement Using Powerful Calls-to-Action
Dave Biggs of Metroquest has identified that one of the most important aspects of driving participants to take action is crafting powerful calls-to-action. He considers that strong messages are those that are concise and connect with people on a deep level. Here are some of his ideas to help create powerful…

Learning - when vocal minority dismantles a community engagement meeting
Here's an interesting "unsuccessful" case study - that has been turned into a useful learning experience - of dealing with vocal minority that dismantles a community engagement meeting and attempts to do it online as well but fails due to the filtering tools that are now available. Dave Biggs, now Chief Engagement…

Consider open feedback, not Just online surveys
Matthew Crozier, CEO of Bang the Table considers that it is important to provide engaging ways for community members to provide feedback. By engaging, he means not just asking people to fill out long online surveys, but giving them the opportunity to view other participant feedback, to interact with each other…

No one wants to come to your meeting
Nicole C. Turnbull - an online engagement professional and social media expert had some useful tips in a recent blog. She considers getting anyone to attend any event even with an incentive is hard. By giving people options to engage on their own time and their own pace, everyone gets what they…

Aim for a five minute Engagement Experience
According to Dave Biggs, the Chief Engagement Officer of MetroQuest, attention spans are shorter than ever. In order to engage people who are in a rush or those who are less motivated, aim for a 5-minute experience. He considers it may seem counter-intuitive. but the shorter you make it, the…

Online community engagement for land-use planning
For a land-use planner community engagement is generally undertaken in a traditional form (an ad in the local newspaper, notification on Council’s website and or a public hearing) because it is a necessary, legislated part of the process. In the past it has seldom been seen as a crucial part of the process that…

Tools Don’t Build Online Communities – People Do
Online strategies aren’t just about setting up accounts on the right platforms – your strategy needs to involve true engagement. Engaging and driving online communities requires planning, risk management, and a cohesive objective that is clearly stated to all of your key staff members. 1. Word-Of-Mouth Only Goes So Far…

Why being Mobile-Friendly is so Important
According to Dave Briggs, the Chief Engagement Officer of MetroQuest, in recent years we have witnessed the explosive growth of internet users on mobile devices around the world. In 2015, there were more Google searches on mobile than on desktops for the first time. 47% of Facebook’s 1.55 billion users…